#Amadeus #AmadeusQueues #PNR #travelagent
Why are Amadeus Queues important?
Think of Amadeus Queues as like a whiteboard of post it notes with each post it note being a specific message from the airline.
It may be:
- Flights have been cancelled (HX)
- Ticketing deadlines are today or have passed
- Flights have changed departure or arrival time or date (TK)
- Flights are no longer operating as scheduled (UN)
- Flights are confirmed from a waitlist (KK)
- The Airline may acknowledge your request e.g. seating (KK)
- A transfer booking has been confirmed by the operator
- A hotel booking has been confirmed by the hotel
It’s important to check your Amadeus queues at least two or three times a day (in a busy office). The earlier you encounter a PNR that requires action – the easier it is to solve.
Examples of issues that appeared in Amadeus Queues:
Example 1) – Flight reschedule
A Japanese airline rescheduled flights from the start of the war in Ukraine to now fly over the Arctic instead of over Russia which resulted in longer flight duration and many flights cancelled.
Action: Many PNR’s had flights that had to be rebooked due to UN and HX status and tickets re-issued as a result.
Example 2) – Aircraft change
A Middle Eastern Airline introduced revamped aircraft types which resulted in modified seating arrangements so pre-selected seating was altered.
Action: Old seat requests had been cancelled (HX) and new seat requests automatically added (KK). Old seat requests needed to be deleted (XE line number) and a new itinerary emailed to the passenger.
Example 3) – Booking class change
A Middle Eastern Airline joined One World. RBD booking classes were updated to match other One World carrier fares. PNR’s were automatically re-booked by the airline to the new RBD and a TK status displayed.
Action: Accept the TK status by HK and the line number e.g. HK3 followed by a ticket reissue if the new RBD is different to the old and travel is after 01 June 2025 (as advised by the airline).
Travel Help Desk 
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